Refund & Cancellation Policy

1) Definitions

“Digital access” means access to course materials, templates, and learning routes delivered electronically. “Subscription plan” means monthly plan access (if offered). “Package” means a defined bundle such as team sessions or mentoring time.

2) Cancellations

2.1 Subscription plans

If you cancel a plan, cancellation typically takes effect at the end of the current billing period. Access may remain available until that time. This approach helps prevent mid-period interruptions.

2.2 Scheduled sessions (if applicable)

For scheduled sessions, rescheduling depends on availability and reasonable notice. If a session is missed without notice, it may be considered used. We recommend contacting us as early as possible if schedules change.

3) Refund eligibility

3.1 Digital access

Because digital access can be delivered immediately, refunds may be limited once access is granted or materials are downloaded. However, we will review requests case-by-case when a technical issue prevents reasonable access.

3.2 Trial or introductory access

If a plan includes a trial or introductory period, the specific terms shown at sign-up apply. If no trial is stated, standard rules in this Policy apply.

3.3 Duplicate charges or billing errors

If you believe a duplicate charge occurred, contact us with the date and reference details. We will review and correct confirmed errors.

4) Exceptions

A refund may be declined when:

• Digital access has been substantially used or materials were made available and accessed
• Requests are made long after the purchase date without a clear access-related issue
• The issue is unrelated to our service (for example, local device limitations outside our control)
• There is suspected misuse or abuse of access

5) How to request a refund

Send an email to [email protected] and include:

• Your full name and contact email
• Purchase date and the plan or package name
• A brief explanation (for example, technical access issue or billing error)
• Any relevant reference information (if available)

We may request additional information to confirm ownership of the purchase and to prevent fraud.

6) Processing timeline

We aim to review requests within a reasonable time. If approved, processing time may vary depending on the payment method and provider timelines.

7) Disputes

If you disagree with a decision, you can reply with additional context. We will re-check the request using the information provided. Governing law and venue are described in our Terms of Service.

8) Contact